Shipping policy

We aim to provide a smooth and timely delivery experience for all our customers. Please review our shipping terms below.

Processing Time

All orders are processed within 1–3 business days. Once your order is dispatched, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated Delivery Times:

• UK: 2–5 business days 

Please note that these are estimated timeframes and may vary depending on the destination and any unforeseen postal delays.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details. Please allow up to 24 hours for the tracking number to become active.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at mpetboutique@yahoo.com with your order number. We will do our best to assist you in locating your parcel.

Please ensure that your shipping address is correct at checkout. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete addresses provided by the customer.